Front Office Associate - Luxury Hotel in Legian, Bali

Join Sun Island Hotel Legian, a premier luxury destination in the heart of Bali’s vibrant Legian area, as a Front Office Associate. This is your opportunity to be the welcoming face of our 5-star property, delivering exceptional guest experiences in one of Indonesia’s most sought-after travel destinations. As a Front Office Associate, you’ll be at the heart of our operations, ensuring seamless check-ins, check-outs, and guest interactions. Our hotel is renowned for its impeccable service and warm hospitality, and we’re looking for a passionate individual to uphold our standards.

In this role, you’ll handle reservations, manage guest inquiries, and coordinate with our housekeeping and dining teams to ensure a flawless stay for every guest. You’ll work in a dynamic environment, using our state-of-the-art property management system (PMS) to streamline operations. This is more than a job; it’s a chance to grow your career in the hospitality industry, with opportunities for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently, ensuring a smooth and pleasant experience.
• Handle reservations, cancellations, and modifications using our PMS (Property Management System).
• Coordinate with housekeeping and dining staff to ensure rooms are ready for guests and meals are served on time.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Maintain accurate and up-to-date guest records and documents.
• Assist in resolving any issues that may arise during a guest’s stay.
• Stay informed about hotel policies and procedures, and ensure compliance with them.
• Contribute to a positive and welcoming atmosphere for all guests and staff.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in a luxury hotel setting.
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
• Excellent organizational and multitasking abilities.
• Proficiency in using PMS software, such as Opera or Guestline.
• Ability to work in a fast-paced, high-energy environment.
• Previous experience with luxury or high-end hospitality is a plus.
• Certification in hospitality management or a related field is a bonus.
• Passion for delivering exceptional guest experiences and a commitment to upholding the highest standards of service.

🛠️ Keahlian

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