Customer Relations Representative - Face-to-Face Service Specialist

Join Vads Indonesia as a Customer Relations Representative in Probolinggo, Jawa Timur and become the face of exceptional customer service! In this dynamic role, you will engage directly with clients, providing personalized, face-to-face support tailored to their unique needs.

At Vads Indonesia, we pride ourselves on our commitment to customer satisfaction. As a Customer Relations Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and warmth. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong, lasting relationships.

📋 Tanggung Jawab Pekerjaan

• Provide face-to-face customer service, addressing inquiries and resolving issues promptly and professionally.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Assist in the sales process by presenting products and services effectively to potential clients.
• Document customer interactions and follow up on any unresolved issues.
• Stay updated with company policies and procedures, ensuring compliance with all regulations.
• Work collaboratively with the sales and marketing teams to achieve company goals.
• Participate in training and development programs to enhance your skills and knowledge.
• Promote a positive company image by representing Vads Indonesia with integrity and enthusiasm.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proven ability to communicate effectively and build strong client relationships.
• Strong interpersonal and problem-solving skills.
• Fluent in both written and spoken Indonesian.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel to client locations as needed.
• High school diploma or equivalent, with a degree in business, marketing, or a related field preferred.

🛠️ Keahlian

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